Direct communication is the most efficient way to support deaf and hard of hearing customers.
In 2010, CSD received a $14.9M grant to expand broadband adoption among people who are deaf and hard of hearing and provide them with direct services and online tools to more fully participate in the digital economy. The grant period concluded in 2013. The name of the project was “Project Endeavor.”
In order to provide quality service to qualified recipients of the grant, we hired, trained, and managed over 60 deaf and hard of hearing contact center employees. They processed over 14,000 requests for subsidized devices and broadband subscriptions. The contact center reached customers in all 50 states and a total of 482,053 total customer contacts were processed.