Google Announces Partnership With ASL Now


CSD and Google Launch ‘ASL Now’ Accessibility Solution for the Deaf Community

ASL Now, a subsidiary of Communication Service for the Deaf (CSD) announced today a new partnership with Google Accessibility that provides the deaf and hard of hearing community with direct Google customer support in American Sign Language (ASL).  For the first time, deaf consumers can communicate directly in real-time with the Google Disability Support team in ASL for questions related to Google accessibility features and functionalities within Google’s products.

CSD is the world’s largest deaf-led social impact organization and for more than 40 years has pioneered leading communications solutions for a more accessible and inclusive world.  ASL Now, Powered by CSD, is the leading provider of comprehensive ASL customer contact center solutions, providing organizations with one-to-one customer service directly in ASL.

“We are very pleased to be working with Google Accessibility for a more inclusive world,” said Christopher Soukup, CEO of CSD. “Few things are more fundamental to our sense of fulfillment and purpose in life than the ability to connect freely directly with others in your own preferred language.  I commend Google for its leadership in removing barriers to a full communication experience for deaf and hard of hearing people and have no doubt that many other businesses will soon want to follow their example.”

With the Google Disability service powered by ASL Now, deaf and hard of hearing consumers who are ASL users can contact the Google Disability Support team by clicking on an “ASL Now” button for any questions related to Google accessibility features and functionalities within Google’s products.  The service provides an immediate connection to Google support representatives who are deaf and fluent in ASL through a videophone number and web-based real-time communication (RTC).

“We’re thrilled to have partnered with ASL Now and TELUS international to offer American Sign Language support for the deaf community on Google’s products,” said Kyndra LoCoco, Partner and Community Programs Manager, Google Accessibility.  “This is just one more step towards our mission to provide the most accessible support possible and we implore others to join us in this journey.”

“Leveraging next-gen digital solutions, advanced contact center technology and inspired agents, TELUS International, alongside ASL Now and Communication Service for the Deaf, is pleased to provide leading customer experiences to support Google’s mission to deliver accessible products and apps for all users to enjoy,” said Ali Wilson, Senior Global Manager, Analyst Relations and PR, TELUS International.

ASL Now is dedicated to providing direct customer service in the native language of the deaf community, and we share the same values as Google when it comes to equal communication access for everyone. This marks just the beginning of our journey, with the clear goal of expanding these services to grant the Deaf community equal access to communication in their native language. This expansion will not only enhance customer service but also create employment opportunities for deaf individuals, perfectly aligning with the mission of CSD and ASL Now.

Editor’s Note
We want to inform our readers that references to “Connect Direct” in this blog post have been updated to reflect our new brand name, “ASL Now.” While the content and information may have been adjusted and remain relevant, we have made this change for clarity and alignment with our evolving brand identity. Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance. (October 19, 2023)

Want to learn more about providing customer service in ASL?

Check out ASL Now.

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