Communication Service for the Deaf, Inc. (CSD) proudly announces the appointment of Pat Myers as President of CSD Contact Centers in a move to strengthen its rapidly expanding global contact operations. Pat has agreed to lead CSD’s largest business unit after formerly serving as CSD Chief of Staff & Strategy, teaming with Juli Robinson, who continues to lead as CSD’s Vice President of Operations.
“Pat’s unparalleled experience and expertise will be essential in guiding our contact centers group through a period of tremendous growth and transformation,” CSD’s CEO Christopher Soukup said.
Pat’s new role focuses on business development and customer relationship management, where he will cultivate the growth of CSD’s captioned telephone and IP relay centers, lead the development of new contact center business opportunities, and oversee crucial contract retention efforts.
Pat also oversees CSD’s Connect Direct team which seeks to expand consumer communication options to include direct ASL communication support through the creation of ASL customer service channels among federal agencies and public and private corporations. Pat said of Connect Direct, “It’s the culmination of over 35 years of experience serving the communication needs of Deaf and hard of hearing community. CSD will continue to push the envelope for call center service delivery and quality through Connect Direct.”
Pat will identify and develop opportunities and partnerships both within the U.S. and abroad, expanding CSD’s reach beyond New Zealand, where they manage equipment distribution, telephone relay, captioned telephone, and the New Zealand Video Interpreting Service for the Ministry of Business, Innovation and Employment (MBIE) of New Zealand.
Soukup added, “Pat is legendary in the telecommunications relay industry and we are fortunate to have him leading this important part of our organization.”