Comcast Announces Partnership With ASL Now
Written By
Molly Miller
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3
Dec, 2019
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Comcast Announces Partnership with ASL Now
Comcast and ASL Now, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support in American Sign Language (ASL) for Internet Essentials, Xfinity Internet, and general Xfinity billing questions, called ASL Now. With the combined expertise of both companies, Internet Essentials and Xfinity customers can now connect with customer service agents in their native language, ASL – the fourth most-used language in the United States. This is a first for the cable industry and it helps to further address the digital divide for Americans with disabilities by ensuring that members of the deaf community can get connected to the Internet at home without barriers.
Celebrating Internet Essentials
The announcement was made at a digital inclusion rally at the Pennsylvania School for the Deaf (PSD) to celebrate Comcast’s Internet Essentials program, which is the nation’s largest, most comprehensive, and most successful Internet adoption program for low-income households. The launch of ASL Comcast customer support is a continuation of Comcast’s commitment to the disability community. It follows on the heels of the largest eligibility expansion in the history of the Internet Essentials program, announced earlier this year, to include all qualified low-income households, including people with disabilities.
Learn more by reading the full press release here.
Editor’s Note
We want to inform our readers that references to “Connect Direct” in this blog post have been updated to reflect our new brand name, “ASL Now.” While the content and information may have been adjusted and remain relevant, we have made this change for clarity and alignment with our evolving brand identity. Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance. (October 19, 2023)