Over the last 40 years, CSD has worked hard to identify emerging industry leaders in the deaf and hard of hearing community, and partner with these providers in delivering essential services to our community!
As such, CSD is proud to announce an official partnership with CaptionAccess, a deaf-owned, full-service captioning agency based out of Chicago, Illinois. The founder and CEO of CaptionAccess, Bill Graham, has been a longtime provider of CART and hybrid (TypeWell/C-Print) captioning services to CSD staff, and we are happy to say that the outstanding services of his company are now available to all CSD customers and partners nationwide.
After becoming deaf at 25 years of age, Bill has dedicated his personal and professional life to bringing universal communication access to all hard of hearing and deaf individuals. In addition to founding CaptionAccess, Bill is the co-founder of Association for Late Deafened Adults (ALDA) and currently serves on the board of the Chicago Hearing Society.
As a deaf-owned and operated captioning agency, CaptionAccess is thrilled to partner with CSD, one of the premier deaf-owned and operated companies in the world. We have had a wonderful relationship with CSD from the time we started working together a few years ago. Our objectives are the same: to provide deaf people with the best possible services, in this case access to communication. We are just as pleased that CSD has expanded its efforts to serve deafened and hard of hearing people. Brian Jensen, CSD’s director of emerging markets, is a unique individual with the drive, creativity and insight to make CSD a leader in the captioning industry. CaptionAccess is proud to play a part in these efforts and contribute to CSD’s success.
— Bill Graham
To learn more about CSD’s captioning partners or to request a quote, please click here.
By David Bahar
A New York Daily News article  revealed continuing problems in the New York Police Department with respect to the accommodations it provides to the deaf and hard-of-hearing. As a public entity, the NYPD has obligations under the Americans with Disabilities Act to provide qualified individuals with a disability with effective communication. For deaf and hard-of-hearing individuals that use American Sign Language, the definition of effective communication can include a sign language interpreter.
However, for both Diana Williams and Robert Rapa, sign language interpreters were not provided during their initial encounters with the police, or during their time at the police station. Surprisingly, the officer arresting Diana went so far as to indicate on the arrest report that an interpreter was not needed, and that she did not have a disability.
Check out this case in the New York Times about police officers forced off the job due the City’s wayward anti-hearing aid policy. The story classically illustrates mainstream misunderstanding about hearing loss and the sort of blatant employment discrimination that can result:
Apparently, the NYPD inexplicably began enforcing a ban on hearing aids in 2009, insisting that requiring a hearing aid device somehow impairs a police officer from fully preforming his or her duties. The ill-found policy required recruits to pass standard hearing tests without hearing aids. Officers with hearing loss who couldn’t meet the standard without their hearing aids were off the force.
Since its inception in 1975, Communication Service for the Deaf (CSD) has provided sign language interpreting services. This has been a fundamental part of who we are as an organization throughout the span of our company’s history. CSD’s market presence for ASL interpreting has expanded dramatically over the years from a service that was locally focused in southeastern South Dakota to one that has a nationwide scale and reach today.
By Ryan Hutchison
Deaf advocates worked tirelessly to pass this bill for the past six years not because requiring certification fits into some abstract political agenda but because the number of unqualified interpreters taking work across Texas is increasing and it’s hurting Deaf Texans.
It is hard to gain an appreciation of why such a bill is needed if you’ve never used a sign language interpreter, but if you’ve ever spent time in a foreign country where you don’t understand the language, you’re getting close. Imagine you live in that country and your child has been diagnosed with a rare, life-threatening disease, and the doctor doesn’t speak any English.
DEAF, Inc. is our first partner in providing interpreting services through Vineya. We are very proud of this partnership because they are an organization that shares our values in deaf empowerment and providing quality interpreters.
CSD’s Chief of Sales and Marketing Pat Myers visited the Deaf Society of New South Wales, a wonderful, like-minded organization that has served the needs of deaf and hard of hearing individuals in Australia for over 100 years.
Sean Forbes, a deaf rapper, visited the Austin CSD office before his evening performance at the Texas School for the Deaf.
DeafNation hosted an expo in Austin, TX — a short walk away from CSD Headquarters. We had a booth there and it was a wonderful opportunity to meet and interact with members of the community we serve. This was also where we interviewed some of the people for The Deaf Experience.
We are pleased to announce that Willie King has been hired to serve as our new chief technology officer (CTO).
Willie began his career at CSD in 2002 after studying engineering at the Rochester Institute of Technology. Willie spent the first part of his career in IT-specific roles in help desk, system administration and system engineering. He comes home to CSD after eight years of progressively responsible experience at ZVRS. Most recently, he served as director of product management, supporting a full portfolio of video relay service product offerings. In his role as director, Willie was responsible for supporting relationships with a number of large government and corporate customers, as well as industry partners including Glide, Apple and Google.
In his new capacity as CTO, Willie will lead the optimization of a central technology strategy for CSD—both in terms of the IT infrastructure that supports our day-to-day operation and the products we are building in pursuit of our #CSDvision.