As part of their ongoing commitment to accessibility, Comcast has figured out a way to provide fully inclusive customer support assistance to their Deaf and hard-of-hearing customers. To this day, he said, there are no language interpreters at White House press briefings.
“We’ve seen a lot of mayors, a lot of governors that have included that practice momentarily and have been very responsive,” Soukup told Cheddar. “We’ve had some challenges in creating that same awareness in the White House.”
As the impact of the pandemic began to spread across the country earlier this year, Comcast announced a 60-day plan that would help keep Americans connected to the Internet during these unprecedented times. This relief plan included free Wi-Fi, cancellation of late fees, free educational content and more.
Over the past 60 days, new concerns and problems have impacted our communities as a result of the pandemic. Because of this, Comcast has revisited and updated their commitment to support the community during these uncertain times.
Connect Direct and the American Red Cross work to provide fire alarms for the deaf community by providing customer support in ASL.
Connect Direct, a subsidiary of Communication Service for the Deaf announced a new partnership with Google Accessibility that provides the deaf and hard of hearing community with Google customer support in American Sign Language.
Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf, today launched customer service support via ASL for Internet Essentials, Xfinity Internet, and general Xfinity billing questions, called ASL Now.
The ASL Now option means that deaf people can communicate with a CSD customer service representative directly in ASL! Our customer service staff is made up entirely of deaf employees who are fluent in ASL, and are ready to take your calls.