Inaccessible Customer Service Deaf, DeafBlind, DeafDisabled, hard-of-hearing, and late-deafened people face many barriers to communication in a world that doesn’t always think of accessibility for all. One of those areas that can be incredibly frustrating for...
Articles about Communication Solutions
The Free Disaster Distress Helpline Videophone for ASL Users
Content Warning: Natural DisastersWritten ByLeila Eltouny Signed ByArlene Ngalle @lifethrulensoflele[dipl_lottie _builder_version="4.9.0" _module_preset="default" width="46%" module_alignment="center" custom_margin="||||false|false"...
CSD Wins 2021 FCC Award for Advancements in Accessibility
CSD’s COVID-19 Hotline, Powered by Connect Direct was Recognized Alongside Apple-iOS 14 and Accessible Pharmacy Services for the Blind.
Gridcheck and Vineya: Two Worlds, Joined
Gridcheck, the full-featured scheduling tool designed for organizations to more efficiently monitor and manage the schedules of multiple accessibility service providers, joins Vineya, a scheduling platform designed to empower Deaf customers by prioritizing their communication preferences, bringing accessibility providers and Deaf and hard-of-hearing consumers closer together than ever before.
Comcast’s Continued Commitment to Accessibility
As part of their ongoing commitment to accessibility, Comcast has figured out a way to provide fully inclusive customer support assistance to their Deaf and hard-of-hearing customers. To this day, he said, there are no language interpreters at White House press briefings.
“We’ve seen a lot of mayors, a lot of governors that have included that practice momentarily and have been very responsive,” Soukup told Cheddar. “We’ve had some challenges in creating that same awareness in the White House.”
ASL Videos: Connect Direct and Google’s Partnership
Watch these videos in ASL to learn more about how Google partnered with Connect Direct to provide customer service in American Sign Language.
Comcast Extends Their COVID-19 Response
As the impact of the pandemic began to spread across the country earlier this year, Comcast announced a 60-day plan that would help keep Americans connected to the Internet during these unprecedented times. This relief plan included free Wi-Fi, cancellation of late fees, free educational content and more.
Over the past 60 days, new concerns and problems have impacted our communities as a result of the pandemic. Because of this, Comcast has revisited and updated their commitment to support the community during these uncertain times.
Connect Direct and Comcast’s Partnership: In ASL
Watch these videos in ASL to learn more about how Comcast partnered with Connect Direct to provide customer service in American Sign Language.
Deaf Agents Providing COVID-19 Information via ASL
In order to help spread information and curb misinformation, a team of deaf agents fluent in ASL have been trained to provide information about coronavirus.