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Author archive for CSD

  • CSD
    Sean Forbes visits Communication Service for the Deaf

    Sean Forbes visits CSD

    - by CSD

    Sean Forbes, a deaf rapper, visited the Austin CSD office before his evening performance at the Texas School for the Deaf.

     

  • CSD
    DeafNation Expo in Austin

    DeafNation Expo in Austin

    - by CSD

    DeafNation hosted an expo in Austin, TX — a short walk away from CSD Headquarters. We had a booth there and it was a wonderful opportunity to meet and interact with members of the community we serve. This was also where we interviewed some of the people for The Deaf Experience.

  • CSD

    Willie King, our new Chief Technology Officer

    - by CSD

    We are pleased to announce that Willie King has been hired to serve as our new chief technology officer (CTO).

    Willie began his career at CSD in 2002 after studying engineering at the Rochester Institute of Technology. Willie spent the first part of his career in IT-specific roles in help desk, system administration and system engineering. He comes home to CSD after eight years of progressively responsible experience at ZVRS. Most recently, he served as director of product management, supporting a full portfolio of video relay service product offerings. In his role as director, Willie was responsible for supporting relationships with a number of large government and corporate customers, as well as industry partners including Glide, Apple and Google.

    In his new capacity as CTO, Willie will lead the optimization of a central technology strategy for CSD—both in terms of the IT infrastructure that supports our day-to-day operation and the products we are building in pursuit of our #CSDvision.

  • CSD

    Use Certified Interpreters. Not Children.

    - by CSD

    When interpreters are not immediately available, some deaf parents will resort to using their hearing children as interpreters. This can place a great deal of stress on the child. With Vineya, you can always find certified interpreters.

     

  • CSD
    Project Endeavor

    Project Endeavor

    - by CSD

    Direct communication is the most efficient way to support deaf and hard of hearing customers.

    In 2010, CSD received a $14.9M grant to expand broadband adoption among people who are deaf and hard of hearing and provide them with direct services and online tools to more fully participate in the digital economy. The grant period concluded in 2013. The name of the project was “Project Endeavor.”

    In order to provide quality service to qualified recipients of the grant, we hired, trained, and managed over 60 deaf and hard of hearing contact center employees. They processed over 14,000 requests for subsidized devices and broadband subscriptions. The contact center reached customers in all 50 states and a total of 482,053 total customer contacts were processed.

  • CSD
    Ryan Hutchison with 4 young Chinese men

    CSD In China: Education

    - by CSD

    By Ryan Hutchison

    Ruan and I left the smoggy skyline of Shanghai for an hour flight and 90-minute drive to Jiujiang. We’ve come here with our Project Access partner, Dr. Richard Lytle, to better understand the contrasts and quality of life for the deaf community in a much smaller Chinese city to see how interpreting can be successful throughout China. We also are spending time visiting and meeting with the Bo Ai School for the Deaf, a school Richard has supported for many years.

  • CSD
    a man in front of a white board signing to a class of people

    CSD In China: First Impressions

    - by CSD

    By Ryan Hutchison

    Ruan and I have been here for a few days. They’ve been hectic but amazing! Our first two days were spent in Shanghai visiting Solar Ear – a social enterprise business that employs 6 deaf workers making hearing aids that can be recharged by the sun. We spent time visiting and meeting with our Project Access partners, and observed an interpreter training session held on Sunday. Professional interpreting is not established enough yet in China for people to make a sustainable living through interpreting jobs alone, so they must have other jobs and therefore receive training from Project Access on Sundays – typically the only day off for professionals here in Shanghai.

    (more…)

  • CSD
    A woman in front of an empty theater

    Community Accountability: #WhoWillAnswer

    - by CSD

    #WhoWillAnswer the call for help when violence occurs after hours?  Help to make a 24/7 Deaf National Hotline Center at ADWAS possible through your donations and social media activism. Learn more about this campaign by going to www.whowillanswer.org.

  • CSD
    Willie King discusses technology

    New Chief Technology Officer Announcement

    - by CSD

    We are pleased to announce that Willie King has been hired to serve as our new Chief Technology Officer (CTO).

    Willie began his career at CSD after studying engineering at the Rochester Institute of Technology (RIT) in 2002. Willie spent the first part of his career in IT-specific roles in help desk, system administration, and system engineering. He comes home to CSD after eight years of progressively responsible experience at ZVRS. Most recently, he has served as Director of Product Management supporting a full portfolio of video relay service product offerings. In his role as Director, Willie was responsible for supporting relationships with a number of large government and corporate customers and industry partners including Glide, Apple, and Google.

    In his new capacity as CTO, Willie will lead the optimization of a central technology strategy for CSD—both in terms of the IT infrastructure that supports our day to day operation and the products we are building in pursuit of our ‪#‎csdvision‬.

  • CSD

    Learn how to use Vineya’s "You choose, they pay" feature

    - by CSD

    With Vineya, you’re able to choose the ASL interpreter that’s the best fit for you every single time. Watch this tutorial and learn how you can take control of the interpreting process and get the American Sign Language Interpreter that’s right for you!