Author archive for CSD

  • csd-timeline
    Images of a VRI operator and a telephone.

    2011

    - by CSD

    CSD launches services nationwide in New Zealand to provide TRS, CapTel, VRS, VRI and equipment distribution services.

  • csd-timeline
    NTIA logo

    2010

    - by CSD

    US Dept. of Commerce- National Telecommunication and Information Administration (NTIA) awards CSD with a $14.9 million contract for nationwide broadband and equipment deployment. CSD accomplishes this through Direct Services.

  • csd-timeline
    icon of a video phone

    2009

    - by CSD

    CSD awarded $1.1 million FCC grant to implement national awareness campaign about the country’s transition to digital television (DTV).

  • csd-timeline
    ZVRS logo

    2006

    - by CSD

    CSD spins off VRS program with support of new investors to be known as CSDVRS (later rebranded as ZVRS).

  • csd-timeline
    An blue graphic icon of a man with a text bubble that reads

    2004

    - by CSD

    CSD and America Online (AOL) join forces to provide deaf-friendly customer support to AOL members. CSD awarded Global Call Center of the Year award by International Customer Management Institute (ICMI).

  • csd-timeline
    This image depicts how telecommunications relay calls work between Deaf and hearing people.

    2002

    - by CSD

    CSD offers an inter-operable VRS platform, compliant with existing FCC standards. Through this effort, the first direct service contact center is established for customer service calls

  • csd-timeline
    A blue icon of a man with 2 unclosed circles surrounding it

    2000

    - by CSD

    Domestic Violence Program/Hotline established in Minnesota.

  • csd-timeline
    graphic of a call center operator on a video phone

    1999

    - by CSD

    CSD initiates full-scale Video Relay Service (VRS) and Video Remote Interpreting (VRI) trials in South Dakota. California Telephone Access Program (CTAP) established.

  • csd-timeline
    CSD partners with Sprint

    1992

    - by CSD

    Sprint and CSD begin Telecommunications Relay Service (TRS) partnership that continues to this day.

  • csd-timeline
    image of Americans With Disabilities Act being signed into law

    1990

    - by CSD

    Americans with Disabilities Act (ADA) signed.