Author archive for CSD

CSD launches services nationwide in New Zealand to provide TRS, CapTel, VRS, VRI and equipment distribution services.

US Dept. of Commerce- National Telecommunication and Information Administration (NTIA) awards CSD with a $14.9 million contract for nationwide broadband and equipment deployment. CSD accomplishes this through Direct Services.

CSD awarded $1.1 million FCC grant to implement national awareness campaign about the country’s transition to digital television (DTV).

CSD spins off VRS program with support of new investors to be known as CSDVRS (later rebranded as ZVRS).

CSD and America Online (AOL) join forces to provide deaf-friendly customer support to AOL members. CSD awarded Global Call Center of the Year award by International Customer Management Institute (ICMI).

CSD offers an inter-operable VRS platform, compliant with existing FCC standards. Through this effort, the first direct service contact center is established for customer service calls

Domestic Violence Program/Hotline established in Minnesota.

CSD initiates full-scale Video Relay Service (VRS) and Video Remote Interpreting (VRI) trials in South Dakota. California Telephone Access Program (CTAP) established.

Sprint and CSD begin Telecommunications Relay Service (TRS) partnership that continues to this day.

Americans with Disabilities Act (ADA) signed.