Relay services revolutionized communication. In the beginning, relay meant that deaf people could make TTY (teletypewriter) calls to anyone on the phone, whether or not the person they were calling had access to a TTY. And later, relay meant that deaf people could use video to communicate in ASL. CSD was leading each of these innovations, from providing 24-hour relay services all the way back in 1981, to beginning video relay trials in 1991.
And now, we’re introducing the next step… eliminating the need for a third party! We can now provide direct communication with our cutting-edge technology.
In relay calls, every time a deaf person wants to communicate with a customer service representative, for example, they must access a third party operator and rely on their ability to relay information from written text or ASL to the intended recipient – and vice versa. It’s time-consuming, increases room for error, and is impersonal. It’s not a preferred method of communication.
Our new ASL Now option means that deaf people can communicate with a CSD customer service representative directly in ASL! You can video chat with our ASL Now reps anytime between 7 AM and 7 PM CST, Monday through Friday. Our staff is made up entirely of deaf employees who are fluent in ASL, and we are ready to take your calls.
Craig Radford, director of Connect Direct, says, “ASL Now provides the caller with a truly authentic customer service experience, unhindered by communication barriers.
If you have any questions about CSD, simply visit our “Contact Us” page and select the “ASL Now” button on the right side of the screen to begin your chat!
Leading companies are recognizing the need for this service, and understand that you as a customer have the best experience when you are able to communicate in your native language. Connect Direct will be rolling out this same model at many other places as well – ASL Now at CSD’s call center is only the beginning! We look forward to continuing to expand this service to new companies, new cities and new states.
Research has shown that offering direct ASL-based customer service results in three to five times more deaf callers, while average call lengths decreased by over a third. If there is a company you wish offered this option, let them know! And if your company is interested in providing customer service via direct communication, contact Vannessa LeBoss here.
CSD continues to innovate and find new ways to make communication as seamless as possible. We look forward to chatting with you!
CSD has a tradition of bringing in the top Deaf talent from around the world, to help ensure that we can make a positive social impact. And the center of that is our Talent & Culture team, who recruit new employees and provide many services to current employees, including providing training and development. Talent & Culture creates a virtual environment where CSD employees are engaged, motivated, and inspired to do the best work possible.
Talent & Culture Manager Amy Hardy says, “My goal at T&C is to set up all CSD employees for success. CSD is a training ground and a proving ground. It’s where our employees can grow to maximize their potential, and a place where employees can thrive.”
CSD is the largest Deaf-led social impact organization in the world, and also an all-virtual company. This means that rather than having a brick-and-mortar office building where our employees work, we connect online. We work together in the virtual sphere – email, video-conferences, and more. Talent & Culture Representative Lisa Bayless says, “CSD is a virtual company because we want our employees to strengthen the many different communities in which they live. Here at Talent & Culture, we encourage CSD employees to volunteer, serve, and lead in their local communities.”
One example of this kind of encouragement is the “Live Here, Give Here” initiative. “Our goal is to strengthen local Deaf communities,” says Hardy. “Through ‘Live Here, Give Here,’ our employees give back to their communities.”
Some examples of employee activities via “Live Here, Give Here,” include leadership in local organizations like Deaf Women of Austin, the Bake a Wish Foundation, and Minnesota State Academies. CSD has a large workforce with a lot of geographic diversity; employees can be found throughout the United States and even in New Zealand.
Ultimately, Talent & Culture is about cultivating opportunities for Deaf success. When asked about her favorite part of her job, Hardy says, “Interacting with our employees. Team CSD is the heartbeat of our organization. Every member of the team is inspiring and makes me want to be my best.”
Archive for April, 2019
2019 > April