Communication Service for the Deaf, Inc. (CSD) proudly announces the appointment of Pat Myers as President of CSD Contact Centers in a move to strengthen its rapidly expanding global contact operations. Pat has agreed to lead CSD’s largest business unit after formerly serving as CSD Chief of Staff & Strategy, teaming with Juli Robinson, who continues to lead as CSD’s Vice President of Operations.
“Pat’s unparalleled experience and expertise will be essential in guiding our contact centers group through a period of tremendous growth and transformation,” CSD’s CEO Christopher Soukup said.
Pat’s new role focuses on business development and customer relationship management, where he will cultivate the growth of CSD’s captioned telephone and IP relay centers, lead the development of new contact center business opportunities, and oversee crucial contract retention efforts.
Pat also oversees CSD’s Connect Direct team which seeks to expand consumer communication options to include direct ASL communication support through the creation of ASL customer service channels among federal agencies and public and private corporations. Pat said of Connect Direct, “It’s the culmination of over 35 years of experience serving the communication needs of Deaf and hard of hearing community. CSD will continue to push the envelope for call center service delivery and quality through Connect Direct.”
Pat will identify and develop opportunities and partnerships both within the U.S. and abroad, expanding CSD’s reach beyond New Zealand, where they manage equipment distribution, telephone relay, captioned telephone, and the New Zealand Video Interpreting Service for the Ministry of Business, Innovation and Employment (MBIE) of New Zealand.
Soukup added, “Pat is legendary in the telecommunications relay industry and we are fortunate to have him leading this important part of our organization.”
Linda: This is How Success Happens, where we talk to Polar explorers, war correspondents, founders, ultra-marathoners, authors, artists, and a range of other unique personalities to help you understand the capabilities behind how success happens.
Neil Armstrong: It’s one small step for man, one giant leap for mankind.
Speaker 3: When I’m training for an ultra marathon, anywhere from 100 to 120 miles a week would be in my training cycle. Lots of miles.
Speaker 4: We sold something like 250,000 books.
Linda: I’m the managing editor at Entrepreneur.com and your host, Linda Lacina. Today we’re excited to have a very special guest. Chris Soukup, the CEO of Communication Service for the Deaf. It’s a nonprofit dedicated to creating opportunity for the deaf community. What started as a grassroots organization has grown into one of the largest organizations of its kind. One that, this year added a special social impact fund to help deaf entrepreneurs get the funding and support they need to start businesses. He’ll talk about transforming this organization to meet the challenges facing the deaf community today, the important role entrepreneurship can play, and how we can all think differently about creating opportunity. How are you, Chris?
Chris: Hello. It’s a great pleasure to be here.
Linda: I also would like to introduce Terry Hayes interpreting for us today. Tell us, Chris, a little bit about yourself, but also about CSD. Can you get us started? Get us all on a level playing field?
Chris: Sure. CSD was formed in 1975 with a $15,000 grant from the state of South Dakota. We opened our doors, and the very first service that we provided to the community was sign language interpreting services. Through the years CSD has taken on additional dimensions and has grown to become a worldwide organization continuing to be dedicated to the deaf and hard of hearing community. We provide today a broad range of products, programs, and services all engineered to elevate the quality of the life experience for this population. I’ve been involved with the organization myself my entire life, and I’m very, very proud of our journey as a company, and the impact that we’ve been able to have, and our continuing commitment to the ideas that we know are possible, or for the deaf community.
Archive for April, 2018
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