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Archive for April, 2017

  • csd-timeline
    ZVRS logo

    2006

    - by CSD

    CSD spins off VRS program with support of new investors to be known as CSDVRS (later rebranded as ZVRS).

  • csd-timeline
    An blue graphic icon of a man with a text bubble that reads

    2004

    - by CSD

    CSD and America Online (AOL) join forces to provide deaf-friendly customer support to AOL members. CSD awarded Global Call Center of the Year award by International Customer Management Institute (ICMI).

  • csd-timeline
    This image depicts how telecommunications relay calls work between Deaf and hearing people.

    2002

    - by CSD

    CSD offers an inter-operable VRS platform, compliant with existing FCC standards. Through this effort, the first direct service contact center is established for customer service calls

  • csd-timeline
    A blue icon of a man with 2 unclosed circles surrounding it

    2000

    - by CSD

    Domestic Violence Program/Hotline established in Minnesota.

  • csd-timeline
    graphic of a call center operator on a video phone

    1999

    - by CSD

    CSD initiates full-scale Video Relay Service (VRS) and Video Remote Interpreting (VRI) trials in South Dakota. California Telephone Access Program (CTAP) established.

  • csd-timeline
    CSD partners with Sprint

    1992

    - by CSD

    Sprint and CSD begin Telecommunications Relay Service (TRS) partnership that continues to this day.

  • csd-timeline
    image of Americans With Disabilities Act being signed into law

    1990

    - by CSD

    Americans with Disabilities Act (ADA) signed.

  • csd-timeline
    3 blue boxes with TTY phone images on the side

    1989

    - by CSD

    Statewide Telecommunications Equipment Distribution Program established, funded by South Dakota HB1234, which became the model for Title IV of the ADA.

  • csd-timeline
    Image of a TTY phone and a call center operator

    1988

    - by CSD

    Statewide toll-free TTY relay services established in South Dakota, made possible by Ben Soukup’s work in the South Dakota legislature.

  • csd-timeline
    image of a man pointing to a white board in front of a class

    1986

    - by CSD

    Job Training Program established.