Contact Center Jobs

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About CSD Contact Center

Over 25 years of experience in the relay service industry.

We operate domestic contact centers and an international center in New Zealand. We are experts in providing top-quality contact center services to the Deaf and Hard of Hearing communities.


Communication is a multi-way street and everyone has their own preferences. We have something for everyone! Access our contact centers by using a TTY, computer, mobile device or landline for communication between you and the person you are calling.


Say goodbye to missed information. Our state-of-the-art CapTel (captioned telephone) service allows you to speak, listen and/or read the phone conversation using a specialized phone, computer, or mobile device.

Be a Hero

Support communication access for millions of deaf and hard of hearing people.

Exciting Workplace

There’s never a boring day at our offices.

Grow your Skills

Opportunities for professional development are waiting for you at CSD.

Join Us

See the current openings below and apply today!


Communication Assistant, Location: Honolulu


TRS Team Lead, Location: Moorhead

Communications Assistant, Location: Moorhead

French Bilingual Communications Assistant, Location: Moorhead

Spanish Bilingual Communications Assistant, Location: Moorhead

New York

Captioning Assistant, Location: Syracuse

Communications Assistant, Location: Syracuse


TRS Team Lead, Location: Dayton

Captioning Assistant, Location: Dayton

Communications Assistant, Location: Dayton


TRS Team Lead, Location: Lubbock

Captioning Assistant, Location: Lubbock

Communications Assistant, Location: Lubbock

Spanish Bilingual Communications Assistant, Location: Lubbock

Contact Center Agents

  • Flexible schedules
  • Eligibility for salary increases twice a year
  • Free time between calls to read, study, or whatever you like.**
  • Paid Time Off (Earn PTO for every hour you work — the more you work, the more PTO you earn!)
  • Overtime availability, paid at time and a half for every hour worked over 40 in one work week** unless otherwise required by state law
  • Comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, short term disability, Employee Assistance Program, 403(b) retirement plan**.  New hires must satisfy an initial 90 day measurement period to determine benefits eligibility
  • Shared workstations to work wherever you like in the Center, including options to sit or stand at your workstation
  • No quotas or sales responsibilities
  • Charitable giving and participation opportunities to support deaf-related and local organizations

**Some restrictions apply

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